Refund policy
Last updated: April 2026
At Moon & Mother Apothecary, every product is crafted in small batches with intention, care, and the highest quality botanicals. Because of the nature of our handcrafted goods, we have a limited return window — please read carefully before purchasing.
Returns
We accept returns on unopened, unused items in original packaging within 14 days of delivery. To initiate a return, email us at [your email] with your order number and reason for return. Items returned without prior authorization will not be accepted.
The following items are final sale and non-returnable:
- Opened or used skincare, salves, serums, or body products
- Candles and incense (once burned or packaging is broken)
- Ritual tools and ceremonial items
- Digital products or downloadable content
- Sale or discounted items
We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at mia.rae@moon-and-mother.com with photos. We will make it right.
Exchanges
We do not offer direct exchanges. If you'd like a different item, please return the original (if eligible) and place a new order.